An Integrated Analytic Hierarchy Process—Slack Based Measure-Data Envelopment Analysis Model for Evaluating the Efficiency of Logistics Service Providers Considering Undesirable Performance Criteria

Evaluating the Service Quality of Third- Party Logistics Service Providers Using the Analytic Hierarchy Process

In this study we apply the analytic hierarchy process (AHP) to evaluate the service quality of third-party logistics (3PL) service providers. We first conceptualize five dimensions of 3PL service quality (i.e. tangibles, reliability, responsiveness, assurance and empathy). We then apply the AHP method to determine the relative weights of the five service quality dimensions and eventually select...

The directional hybrid measure of efficiency in data envelopment analysis

The efficiency measurement is a subject of great interest. The majority of studies on DEA models have been carried out using radial or non-radial approaches regarding the application of DEA for the efficiency measurement. This paper, based on the directional distance function, proposes a new generalized hybrid measure of efficiency under generalized returns to scale with the existence of both r...

Development of Data Envelopment Analysis for the Performance Evaluation of Green Supply Chain with Undesirable Outputs

A fundamental problem is the use of DEA in multistep or multilevel processes such as supply chain, lack of attention to processes’ internal communications in a way that the recent studies on DEA in the context of serial processes have focused on closed systems that the outputs of one level become the inputs of the next level and none of the inputs enter the mediator process. The present study a...

measuring the efficiency of qom hospitals with data envelopment analysis and analytic hierarchy process

introduction: due to increased costs of health sector, much effort has been done to compare the performance of hospitals and measure their efficiency in recent years. the purpose of this study was to evaluate the relative efficiency of public and private hospitals in qom during 2007 using data envelopment analysis (dea) approach. methods: this was an applied and analytic study. the study popula...

Robust data envelopment analysis with uncertain date: An analysis to measure hotel efficiency in Crete